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Registration

Registration is simple and only takes a matter minutes. To start the signup process, click on the register link at the top of this page. Only users with the age over 18 years are able to register.

The next step is to fill in all your information, failure to supply all the required information will result in an error.

By clicking on the Register button from the bottom of the page, you will be redirected to a confirmation page.

Your account will be activated instantly.

I signed up for an account, but never received a confirmation email.

Emails are automatically sent from our system within 60 seconds of registration. Not receiving a confirmation email is usually due to spam filtering... Either by your ISP or settings on your computer.

You may want to check your spam or bulk mail folders, to see if your activation email was routed there. You will also want to make sure sales@multi-sale.com is in your allowed senders list.

We resend activation emails twice a week to all account that have yet to be confirmed. If you continue to have problems receiving the activation email, you may need to create a new account and use a different email address. Yahoo and gmail email addresses work very well with our system.

To create your account choose the “Register” link on the header navigational bar or use any of the links available on the home page.

When registering you will be asked to complete a short form which includes standard information such as your contact details, preferred login credentials etc.

Mandatory fields include:-

· Name

· City

· State/Province/county

· Zip/Post Code

· Phone Number

· Birthday

· Username & Password

· E-Mail address

· Confirmation of terms an conditions acceptance

Once registered you will receive E-Mail confirmation.

Should you encounter any registration difficulties please contact us.

Members Area

Members Area

Once you have successfully logged in using the login forms from the main page or from the login page (click on the login button from the page header), you will be redirected to the members area page. This page is divided into four tabs:

a. Bidding

On this page, you will be able to see the items your currently bidding on, as well as the status of the bids, items you have won, and watched items. By clicking on the Auction Watch link, you will be able to add keywords for auctions your interested in. An email will be sent to your email address every time an auction that will contain the keyword in its name or description will be submitted.

By clicking on the View Details link from the Won Items area, you will be able to see the details of the seller, and make contact with him in order to perfect the sale.

b. Selling

There are three areas available on this page.

The My Opened Auctions area, where you will see details of auctions you currently has open; if no bids were submitted yet on an open auction, you are able to edit the auction.

The My Closed Auctions area, where you will see the auctions submitted by yourself, and that were closed. You can choose to edit, delete or re-list a closed auction.

On the Sold Items area, you will see the items you have sold, and by clicking on the View Details link, you will be redirected to a page where you will see the details of the buyer. If an end of auction fee is set from the admin area, then the seller will have to pay for the end of auction fee in order for you to see the buyer details.

If, after the seller has contacted the bidder, and no sale has been made, you can claim back the end of auction fee. By clicking on the Claim back end of auction fee, a claim back request will be sent to the site administrator, and will be evaluated for fee refunding for the specialty options fees.

c. Feedback

From this page, you will be able to see the feedbacks you have received, and leave feedbacks to other users.

We have also added a feedback importer to the seller tools on the left hand side of the members area page, here you may import your eBay and other Auction venues feedback and it will be available from your feedback page to show Multi-Sale members your hard earned reputation from outside venues.

d. Personal Info

You can edit your personal information using this page, except for your username. You can also change the password for the account. If the password and confirm password fields are left empty, and then the password will remain the same.

How To Sell on Multi-Sale.com

Seller verification

In order to confirm our sellers are reputable real folks we have a one time seller verification fee(be sure to check out our affiliate program)

this fees goes towards our maintenance and upkeep and is also partially given to our affiliates who bring us in new traffic and Sellers.

We have implemented the seller verification to help maintain the level of trust and professionalism that we wish offer our members.

To Sell

To list your item simply click on the “Sell” link found on the header navigational bar. The listing process is split up into several main sections:

Category selection
Item Details
Auction Settings
Shipping and Payment
Listing preview
Listing confirmation

The listing process is developed in such a way that you are guided through every step seamlessly.

The first part of the process is to choose the category you wish to list your item in, this can be revised at any time by using the “Previous Step” navigation button.

Step two enables you to enter your item title and description, a full wysiwyg editor is in place to enable you to use HTML descriptions.

If you have a voucher code to redeem this can be entered just below the description field.

Moving on to step three, this is the biggest stage of the listing process. On this step you can set the following:-

· Auction type:-

Standard Auction

This is a single quantity auction

Dutch Auction

Dutch auction enables you to list a multiple quantity auction, for example if you have 100 pens to sell you can list all of these together in a single lot. Bidders will be able to select how many they wish to bid for.

· Currency:-

You can select your preferred auction currency using the drop down menu available

· Quantity:-

This field is only active if listing a Dutch auction, please see above for an explanation of this listing type

· Auction Starts At:-

This requires you to enter the minimum bid you are willing to accept, you can also set a reserve price to ensure you do not sell the item for this amount. Please see below for more information on this.

· Reserve Price:-

Enabling a reserve price affectively means you will not sell the item for less than the amount set, for example you can set the start price at 5.00 but only accept winning bids over 50.00, should a bid be placed for 49.99 the item will close without a winner.

· Buy out (if available):-

Buy out allows you to set an amount you are willing to sell the item for – straight out. For example you can set the start price to 10.00 but offer interested parties the option to buy the item immediately for 100.00.

You can also list buy out only auctions, these auctions remove all bidding options meaning the listing can only be purchased for a set amount. To set a buy out only auction you need to set the buy out value to be exactly equal with the start bid.

· Offer-Range (if available):-

You can set a price bracket in which you are willing to listing to offer, for example if you set the price brackets from 15.00 to 100.00 interested parties will be able to offer you an amount within these brackets, you can opt whether to accept or decline these offers at any time via the members area.

· Bid increment:-

This option can be used to set your own custom bid increment if preferred.

· Item featuring (if available):-

The following options are available to you (fees may apply), these will highlight your item on site to ensure they reach more visitors:-

§ Home page featured

§ Category featured

§ Bold text

§ Highlighted background

· Set start/end time:-

You can either opt to list your item right away and set a defined number of days for it to be live for or you also have the option to define your own custom start/end time.

· Private Auction:-

Private auction will hide the bidders identity on the item details page

· Image upload:-

To accompany your item you can either upload images from your local computer or enter the URL of an image(s) hosted elsewhere

· Media upload:-

In addition to images you can also upload media files, please note only .avi/.mpeg/.mov are supported.

· Auto Re-List

For convenience you can opt to have your items automatically re-listed for you, options are available to allow you to select whether the item should be re-listed if sold and how many re-list attempts should be made.

On the next step you can set your shipping and payment preferences including your shipping rates and available methods of delivery.

Proceeding on, you can then review the listing and make changes if required, please note you can still edit your listing once live via the members area.

The final step provides you with listing confirmation.

Auction Watch

The auction watch features notifies you of newly listed auctions which contain keywords you have chosen. For example if you are looking for a new Digital Camera you could enter in those keywords from within your members area area. Each time a new auction is listed containing those keywords you will be notified via email.

Item Watching

The item watch features lets you keep a close eye on any auction without having to place a bid on it. This feature means you can be kept up to date on how an auction is doing and prepares you to place a winning last minute bid. You can watch any auction by clicking on the “Watch this item” link on any auction page.

Buy Out

If the option is available you can use “Buy Out” to purchase the item immediately without having to place a bid. Some sellers offer such an option which can be used at any time until a bid has been placed over any applicable reserve price.

The “Buy Out” option will appear on the item details page, you will be asked to confirm your intention to buy out the item before the sale is concluded. Buy out’s cannot be retracted.

Make Offer

If the option is available you can use “make offer” to purchase the item immediately without having to place a bid. Some sellers offer such an option which can be used at any time until a bid has been placed over any applicable reserve price.

The “Make Offer” option will appear on the item details page, you will be asked to confirm your intention to buy out the item before the sale is concluded.Make offer's cannot be retracted.

Placing A Bid

Placing a bid on an item you are interested in couldn’t be easier, when viewing the item details page you will have two areas from where you can place your bid, one next to the item details and a second at the bottom of the page.

To place your bid simply enter the amount you wish to bid e.g. 60.00. Please note no currency symbols are required. The bid will be placed in the auction currency.

Once done you will be asked to review your bid and you will also be able to view vital item details such as the shipping conditions before confirming your bid. To submit your bid simply press the “Place Bid” button.

If your bid is high enough to take the lead in the auction a confirmation message will be displayed to you, however if your bid has not taken the lead be it due to a higher proxy bid or not meeting the reserve price you will be invited to make a further bid.

Should you decide to retract your bid this can be done via the “Current Bids” section of the member’s area.

You can also place a proxy bid, proxy bidding allows you to place your “High Bid”. At all times you will only pay the lowest required bid should you win the auction. For example, if the current bid on an auction is 500.00 you can place a proxy bid of 2,000. Should you remain the only bidder you will only pay 500.00. However should the item receive other bids the site will automatically re-bid for you (up to 2,000 in this scenario) to ensure you remain in the lead bid.

Sending an Invoice for Multiple Won Items

How do I send an Invoice for Multiple Items a buyer wins?

This is not a hard process, but may not be obvious. Here is the quick tutorial on how to do this. First Login, and go to your "My Account" Page. Click on the "Selling" Tab, then the "Sold" sub tab:

Next, locate an item that the particular buyer purchased from you, then click the link that says "Send Product(s) Invoice":

On The next screen, you will see ALL of the items that the buyer has won. Select the items you wish to send the invoice for, most of the time you should select them all.

Make sure you fill in the shipping cost, discounted for multiple items if applicable, and insurance. You can split it evenly among all items or just charge it for one item and put $0 for the others

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Finally, Click Proceed and you will see the Your Invoice has been sent screen: That's it! Simple enough! Setting Up PayPal A lot of sellers use PayPal as a Safe and Fast way to receive payments for online auctions.

Sellers at Multi-Salel are no different! If you are a seller, please follow these steps to setup PayPal to work with Multi-Sale.com properly. First, in your "Members Area" go to your Account Settings:
Next, Scroll down to the Direct Payment Methods section, and enter your eMail address:

Next, you will need to login to your PayPal account and set it up to talk to Multi-Sale.com: • Click the My Account tab. • Click the Profile subtab. • Click the Instant Payment Notification Preferences link in the Selling Preferences column.
Click Edit. Click the checkbox and enter the URL to which you would like to receive HTML posts.

Click Save.
You have successfully activated IPN.
Once you have completed the steps above, your PayPal account will be setup properly and will be integrated into Multi-Sale.com.

Why should I pay $1 to verify my account before selling?
The $1 fee is a simple verification amount to ensure that you, are really you! PayPal, Google, etc. all go through rigorous means to ensure that your account is properly setup and verified. We use their work to help keep our community safe from scam artists and other shady individuals. Be assured that these small $1 payments are always reinvested into making Multi-Sale a better and safer website and community for everyone. Buyers should review the auction and provided feedback throroughly before making the decision to buy from anyone online.

What steps are taken to verify offsite feedback?
We try and make this a safe site. While 99% of our users are honest and wholesome people, there may be that small percent that are dishonest. Our feedback Importer does require the member to have the ability to log into both old venue and Multi-sale and requires a unique code to be accessed by us to permit and verify the import. Help! I don't fully understand your fees! Multi-Sale's approach is simple. We don't charge you to list your items, No insertion fees ever. However, what you do pay for are the additional upgrade features we offer such as highlighting your auction, bolding your auction, and featuring your auction. We charge a flat 1% total auction fee for server costs and maintenance. These are the only fees we have! We are here to help the Mom and Pop’s sell small ticket items and to help maximize your profit.

Have a store? List as many items as you want at your Multi-Sale store FREE!

How do I save my selling preferences?
It's annoying to have to change the auction duration, fill shipping information, and other things every time.

We understand that, so in order to help you sell easier on Multi-Sale this is how you update and change your selling preferences:

1. Login 2. Navigate to the Members Area > Selling > Prefilled Fields 3. You can change some fields defaults to your liking! Please note, we require you to choose Online Payment methods for each auction to ensure that your preferences are always up to date on the way you wish to get payed! Why Don't all the Payment Methods Work? Your choice of payment methods when creating an auction depends on which ones you have setup in the Members Area.

By default no payment methods are automatically setup because some people use different eMail addresses for paypal, moneybookers, google checkout, etc. In order to allow this, you must do the following to setup your preferred direct payment accounts: 1. Login 2. Go to the Members Area 3. Choose MY ACCOUNT 4. Choose MANAGE ACCOUNT 5. Scroll Down to the Direct Payment Settings Section 6. Fill out the appropriate fields for your favorite online Payment Methods!

I attached my images to the auction, but they are not showing up!

Most often, this is due to a software idiosyncrasy that we are working on fixing. When you click the attach button, it adds it to the"queue" to be uploaded. After you have "attached" all of your images (up to 12), you must click the UPLOAD button. This will upload all of your images at one time, and the page will refresh brining you back to the top. From this point, you can continue editing your auction for display. If you find that you completed your listing and it has already posted, you can always edit the details of the auction afterwards to add the pictures

Why Should I use Multi-Sale.com?

Multi-Sale.com is a unique auction site. Unlike the competitors available on the internet we are focused on one idea only. Small ticket items to big ticket items no insertion fees and only charging a small final value fee to cover server hosting costs. We use an organized approach to our website to ensure you a community with blogs and chats and we provide cutting edge features. Our administrators ensure this organization is maintained by constantly looking for new organization methods, moderation, and soliciting inputs directly from our users! Multi-Salelcom users are all looking to buy, sell, and trade at fair market prices. They care about their reputation and are determined to ensure a smooth transaction.

How is Multi-Sale.com setup?

Multi-Sale.com is hosted on a private server with a dedicated IP address. Unlike other fly-by-night operations that arise, Multi-Sale.com is dedicated to bringing it's users the best quality in technology to ensure 100% uptime and a fast server response time. To ensure the highest data redundancy, automatic backups are made every night. Multi-Sale.com ensures the safety of your transactions by using SSL technology through Hostgator.com's 256-Bit SSL Certificate and TrustLogo Partnership. You can be sure that any personal information you send through Multi-sale.com is safe from prying eyes.There is always a clickable SSL Security image in the right hand bottom corner that verifies our security is engaged.

Why are there no insertion fees?

Multi-Sale.com is committed to bringing the Internet Auctioning Community a free alternative to eBay and other auction sites. We want you to enjoy your experience with selling both your big and small ticket items and selling fees should’nt complicate that. We are able to bring this service to you free because profits are not our number one goal. We have owned and operated auction websites since 1993 with our first online auction site called”Jamie Coy’s FleaMarket Network” (omg did I actually manually have to change each bid amount!) Thankfully we are able to offer you Multi-Sale.com as our state of the art full featured Auction Website and is Part of United Impact Media Network- Our advertising and Marketing website. Multi-Sale is funded via simple ads and featured auction and partial seller verification fees, that is it. Every time you click an ad you are supporting the future of Multi-Sale.com!

Can I make a suggestion on Multi-Sale.com?

Absolutely! We encourage new ideas to be submitted. Every idea submitted is considered for use on Multi-Sale.com. The site requires new ideas from our users to ensure that we remain the best auction site on the internet for both buyers and sellers alike. If you have a recommendation for changes in the Terms, operation, setup, registration, or functionality of Multi-Sale.com visit the contact us. page.